BRICKS LAB

Once we receive your order, we aim to get it packed & labeled within 2–3 working days and your parcel gets dispatched to a distribution centre.

This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly.

When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.

We 100% stand by the quality of our models and the parts we use.

There are many designs we get sent each week that we don't release either because the assembly process doesn't live up to our expectations of a 24builds model or because the parts required don't meet our quality standards.

The models you see on our website have been vetted by us & our partners and, as mentioned, we 100% stand by the part quality and assembly experience they offer.

You get to assemble this model yourself from scratch. All of the required parts are included and even some extras just in case one finds its way under the couch!

In the very rare circumstance that your model is missing certain parts, please fill out our Missing Part Form and a member of the team will arrange the parts for you swiftly to get you back to your build as quickly as possible!

We work with partners worldwide such as BrickLink and BrickOwl to find the fastest method possible to have these replacements delivered so that you can continue your build. In most cases you should have your replacements within 72h your initial email.

This year we've set ourselves the challenge of launching an average of 1 new model per day and so far we've been sticking to it! A lot of our models are released based on customer requests, so if there's a particular model you'd like, let us know by contacting the team on info@brickslab.com